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Terms and conditions

Legal Information

You are entering into this agreement with:

Studio idee materia srl

Via Perarutto, 31 – 30025 Teglio Veneto Ve

Phone: 0421.276701

VAT: 03758500270

Email: info@pec.studioideemateria.com

SDI Code: X2PH38J

 

Our website www.shop.wearesim.it offers products for sale identified as SIM products, Studio Idee Materia.

We reserve the right to modify, remove, or change our services and/or any part of the Site (including our Terms and Conditions) at any time.

 

Your Information

Our Privacy Policy sets out how we and ASOS Payments use your information

About You

To shop with us, you must:

  • Be at least 18 years old.
  • Be authorized to use the credit or debit card via PayPal account.

 

Placing an Order

When purchasing a SIM product, you will use your PayPal platform to make the payment. Once you reach the checkout stage (“Confirm”), click on “Confirm and proceed with PayPal” to complete your order. 

  • If you already have a PayPal account, log in with your email and password and confirm the payment. 
  • If you don’t have a PayPal account, you can create a new one using your credit/prepaid card by selecting the card type, filling in the required details, and confirming the payment.

The order is processed as soon as the payment is credited to us. 

If you return the goods, the amount of your order will be refunded to your PayPal account (or to your credit card if you are an unregistered PayPal user).

After placing an order, you will receive an order confirmation email. All orders are subject to availability and order price confirmation. Don’t worry, in case of issues with an order, we will contact you directly.

Deliveries

Before completing your order, you will be provided with an estimated delivery date, depending on your address. 

Delivery charges will be applied once for all items.

We do our best to meet the expected delivery times, but sometimes delays may occur due to courier circumstances, logistical issues, or adverse weather conditions. We will make every effort to provide timely updates, and you should still be able to track your package’s progress in these cases.

Returns and Refunds

You can cancel the order within 14 days of delivery. Please send your request via email to shop@wearesim.it and return the products. You have 14 days (starting from the next working day after receiving the order) to cancel the SIM order, so we can offer you a full refund of the purchased items and shipping costs (if paid).

Returned items must not have been worn or used and must be in their original condition; once received, they will be inspected. Returned items must have the tags. It is your responsibility to ensure that the items to be returned are packed properly to avoid damage during the return shipment. If a returned item arrives in inadequate condition, we will return the item. In this case, we cannot proceed with the refund. We commit to refund you within 14 days of receiving the item at our warehouse.

 

And after the required timeframes?

We do not accept returns  after the specified time periods. If you send a return after the required deadline, we might have to resend it back to the sender and ask you to cover the shipping cost.

Shipment Receipt

The return remains the responsibility of the sender until it is received at our warehouse, so be sure to always request the receipt for the shipment of your returns. The address of our warehouse is as follows:

Studio idee materia srl

Via Perarutto, 31 – 30025 Teglio Veneto Ve

Phone: 0421.276701

 

Do You Have a Complaint or Need to Talk to Us?

Sometimes unexpected things happen, and you may need to talk to us. In these cases, please contact Customer Support; the team will help you resolve any issues you may have with our services. You can contact us via email at shop@wearesim.it